This Refund Policy clearly defines the refund rules, eligible conditions, and processing procedures for all orders purchased on Premierhubproteinusstore, applicable to all global customers.
General Refund Eligibility
We support returns and corresponding refunds for products within 60 calendar days from the date customers receive the goods. To be eligible for a refund, the returned products must be in original condition, unopened, unused, and with intact original packaging, suitable for secondary sales.
Refund Processing Cycle
After our warehouse receives, inspects, and confirms the validity of your returned items, we will initiate the refund procedure within 1 to 3 business days. The full refund will be returned to your original payment account within 5 to 10 business days. The specific arrival time may be slightly affected by the processing rules of your payment platform.
Shipping Fee Refund Rule
All orders on our website enjoy permanent worldwide free shipping. No shipping fee is charged for any order, so no shipping fee refund will be involved in any return and refund application.
Ineligible Refund Situations
Products that have been opened, used, damaged artificially, or lost original packaging are not eligible for refund. Returns beyond the 60-day valid return period will not be accepted. Custom or special promotional bundled products that are specified as non-refundable are excluded from the refund scope.
Partial Refund Rules
For orders with multiple products, customers can apply for partial return and refund for eligible individual products. The refund amount will be calculated according to the actual unit price of the returned product.
